Samar I. Swaid

Applied Computing, Ph. D (ABD)

University of Arkansas at Little Rock

2801 South University Avenue
Little Rock, Arkansas, 72204 -1099, USA

Tel: (501) 952 6942

Email: siswaid@ualr.edu

PROFESSIONAL PROFILE

Organized, hard-working and self-motivated Information Technology (IT) professional with almost ten years experience in financial institutions. Solid expertise in IT projects management, software quality assurance, software analysis and development. Skilled and diverse background in user training, operation management and problems solving. Demonstrating ability to work in one-to-one and project team environments. Commitment to the workplace.

Motivated by understanding of how users of information systems evaluate quality, enrolled in the doctoral program at the University of Arkansas at Little Rock. Studying this issue in the context of the e-commerce, two themes were tested:

The first theme focuses on dimensions of Web-based service quality. The second theme focuses on the behavioral consequences of the Web quality that affect user loyalty. Research questions were explored by adopting marketing methodologies and using multivariate statistical methods. 

EDUCATION

Doctor in Philosophy in Applied Computing                                     expected by May 2007

University of Arkansas at Little Rock                                                                        GPA 4.00    

Dissertation title: Identifying antecedents and behavioral consequences of electronic service quality: An Aspect of Click-and-Mortar Model.

Bachelor of Computer Science (Minor: Accounting)                                                  1990

Kuwait University, Kuwait                                                                                       GPA 3.26

Training Schools/Workshops Attended

• ORSP Workshop on proposal writing and management                                           2006                      

• Management of non-governmental organizations                                                        2001

•  Administering the Oracle 7 database I, Integrated Systems Company                         2000

•  Web Design and HTML Programming, Galaxy Company                                          1999

•  Principles of Management, Learning Center of Housing Bank                                    1998

•  Principles of Accounting, Learning Center of Housing Bank                                       1994

PROFESSIONAL INTERESTS

• Software engineering

• Systems design and analysis

• Database Design

• Management of information systems

• Market research

•  Electronic commerce

• Research methodologies

• Service marketing

• Customer behavior in Web-based environments

• Trust in Web-based environments                

PROFESSIONAL SKILLS

Business skills:

• Market research: quantitative and qualitative research methods

•  Statistical Software:  SAS, SPSS, EQS, AMOS and WEKA

•  Multivariate statistics: Exploratory Factor Analysis, Confirmatory Factor analysis, SEM and Regression

Technical skills:

• Operating Systems: MVS, UNIX, VMS, Microsoft Windows 2000

• Hardware: IBM mainframe, IBM AS/400, IBM PC

•  Programming languages: COBOL, COBOL II/CICS/DB2, Fortran, Pascal, PL/SQL, JAVA, OpenGL, HTML and XML

• Software: Microsoft Office, Microsoft Visio, Microsoft Excel and Microsoft access

•  Development Tools: JBuilder, JDeveloper, Power Designer and Visual Studio

EMPLOYMENT

Academic Positions

• Computer Lab Manager / Systems Engineering  Department                                                                                                        University Of Arkansas at Little Rock, Arkansas                                                 2005 -present

• Graduate Research Assistant                                                                                                                                                       University of Arkansas at Little Rock                                                                  2002 – 2004                                                      Project Title: Exploring the Integration of Electronic Commerce in Industry Value Chains: A Focus on the Home Mortgage Service Sector- Funded by National Science Foundation's Digital Society and Technology Program      

Professional Positions

• Cairo Amman Bank, West Bank                                                                             1996-2001

Job title: Software quality assurance specialist

Responsibilities:

• Designed and developed software applications

• tested the quality of developed applications

•  Evaluated and tested the full cycle running of programs

• Created the documenting of software

•  Trained end-user

• Participated in supporting governmental requirements

• Managed software maintenance plans for software applications  

• Documented monthly batch programs life cycle

•  Re-designing the monthly run of programs that resulted in decreasing the  run time by three hours and seven minutes

•  Re-engineered existing data files and paralleled tasks resulting in relational data structures, uncomplicated user  interfaces, simplified administrative processes, tasks and functions, defined information requirements for reporting purposes while eliminating redundant steps and data elements

Housing Bank, Amman, Jordan                                                                                         1992-1996

Job title: System analyst

Responsibilities:

• Developed applications to support different banking information systems

• Documented software applications

• Trained and supported end-user  

• Converted data format from old operating system WANG to the IBM mainframe

• Provided technical support to diverse staff levels

• Tested the programs for quality assurance

Al Mansoura Co., Jordan                                                                                 	      1991- 1992

Job title: System analyst and programmer

Responsibilities:

• Developed IT business solutions (identifying scope of project, program objectives, encoding, testing, debugging, documentation and quality testing)

• Identified potential areas of automation in organizations and business processes

• Participated in re-engineering business process   to integrate IT solutions 

RESEARCH

Conference Presentations

• Swaid, S. and Wigand, R. (2006). Quality measurement of web services, In proceedings of the 5^th French affiliated AIM pre-ICIS workshop: A management perspective on web service, Milwaukee , WI

• Swaid, S. and Wigand, R. (2006). A Conceptual Model of Electronic Service Quality from the Perception of Internet Shoppers, In Proceedings of ISOne World 2006 Conference, Las Vegas , NV

Research in progress

• Swaid, S. and Wigand, R. Developing and validating E-Service-Qual scale: An instrument for measuring e-shopping service quality, manuscript in preparation, to be submitted to Journal Of Marketing

• Swaid, S. and Wigand, R. E-service quality, e-service loyalty and its linkage in the context of online shopping: A multi-dimensional perspective, manuscript in preparation, to be submitted to Journal of the Academy of Marketing Science

• Swaid and Wigand, R. Offline logistics and customer trust in the context of online shopping, manuscript in preparation, to be submitted to Total Quality Management

• Swaid, S. and Wigand, R. Enhancing the quality of research: Triangulation-methodology in e-service quality research, manuscript in preparation, to be submitted to Journal of Marketing Research

Conference Presentations and Forums

• The 5^th French affiliated AIM pre-ICIS workshop: A Management Perspective on  Web Service                                                                                                                                 2006

•  ISOneWorld2006 Conference, Las Vegas , NV                                                                   2006

• UALR Graduate Forum, Arkansas , Little Rock , AR                                                            2005

Selected Professional Activities

•  Reviewer for MIS Quarterly Journal                                                                                     2006

FELLOWSHIPS AND AWARDS

• Scholarship by University of Arkansas at Little Rock                                                              2002 – present

• Among the best doctoral papers presented to the ISOne World 2006 conference, Las Vegas 2006

• Overall 4.0 GPA award, University of Arkansas at Little Rock                                               2002-2005        

•  Volunteer Excellence Award, The 8^th Annual Pathology Conference , Jordan                        1996    

•  Outstanding Academic Achievement Award, Kuwait University , Kuwait                               1988

• Outstanding Academic Achievement Award, Kuwait University , Kuwait                               1987

COMMUNITY SERVICES

Volunteer, Oakbrook Elementary School, Sherwood, AR                                                                2003

 Member, Oakbrook Equity Leadership Group, Sherwood, AR                                                       2003

Volunteer, administrative secretary of The 8^th Annual Pathology Conference, Amman, Jordan             1996