There are a number of levels of support, depending on what the need is. The table below lists some of the areas where help is occasionally needed and who should be contacted.
|
Need |
What to Do |
| You can't log on to your course (first time). The WebCT ID and password don't work. | Be sure you are using the correct case for the
ID and password. Whether it is typed in upper or lower case letters
matters! Your WebCT ID should be the name part of your UALR email address. Your password is your UALR student ID number. |
| You can get into my WebCT using your WebCT ID and password, but you can't see your course. | Ask your instructor if you have been added to
the class roster in WebCT. You have to be registered for the class before you can see it in "my WebCT." |
| You would like to have some documentation on how to get into WebCT. | Go to
http://webct.ualr.edu Click on the "Getting Started with WebCT" link. |
| You want to know how to use a particular feature or are having problem getting something within the course to work. | Ask your instructors. They provide the first
line of support on how to use WebCT features. Or, on any page in WebCT,
click on the HELP button in the top of the menu
bar, and it will give you information about that particular environment in
WebCT. There are also some excellent resources for students on the WebCT server. Check them out at http://www.webct.com/students/ |
| You can't log on to the WebCT server. The message you get is that the server is down. | Call Computing Services Help Desk and inform them that you cannot log on. Weekday Phone: (501) 569-8720 Monday-Friday: 7:00 a.m. to 6:00 p.m. Evening and Weekend Phone: (501)
569-8727 |