Universal Design:
Moving the Campus Ahead through Organizational Change and Collaboration:

Part I

Melanie “Linda Sue” Thornton
Sharon “Hillary” Downs


Freedom doesn't come with a piece of paper. A piece of paper doesn't end a long history of intentional and purposeful discrimination. Ignorance is our greatest enemy... excluding someone from society simply because of disability is WRONG.

--Bill Clinton, Former U.S. President


A law cannot guarantee what a culture will not give.

--Mary Johnson, editor of Ragged Edge Online


Injustice anywhere is a threat to justice everywhere.

--Dr. Martin Luther King Jr.


Now is the time for all of us to take our power back and become, each of us, Extreme Leaders in our own right. We have to set a new example of what’s right …to be audacious enough to follow the examples we respect and challenge the ones we don’t.

--Steve Farber, The Radical Leap


Three different responses to change:

--Anonymous


We can do anything we want to if we stick to it long enough.

--Helen Keller


We must not, in trying to think about how we can make a big difference, ignore the small daily differences we can make.

--Marian Wright Edelman


If you ever think we are too small to make a difference, try spending the night cooped up with a mosquito.

--Swahili proverb


There is a simple way to package information that, under the right circumstances, can make it irresistible. All you have to do is find it.

--Malcolm Gladwell, The Tipping Point


... the channel with the greatest influence in America is neither the traditional media of tv, radio, or print advertising nor the new medium of the World Wide Web but the “human” channel of individual, person-to-person, word-of-mouth.

--Ed Keller and Jon Berry, The Influentials


Nothing great was ever achieved without enthusiasm.

--Ralph Waldo Emerson


If the shoe doesn't fit, must we change the foot?

--Gloria Steinem


Buzz is the aggregate of all person-to-person communication about a particular product, service or company at any point in time.

--Emanuel Rosen, The Anatomy of Buzz


Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has.

--Margaret Mead


Be the change you want to see in the world.

--Mahatma Ghandi


If we are to achieve a richer culture, rich in contrasting values, we must recognize the whole gamut of human potentialities, and so weave a less arbitrary social fabric, one in which each diverse human gift will find a fitting place.

--Margaret Mead


Education is the most powerful weapon which you can use to change the world.

--Nelson Mandela


Figure 1. Gestalt Competency Model
from Cameron & Green (2004) Making Sense of Change Management

Figure 1. A Gestalt perspective of how change happens as what is in the background of our unconscious comes to the foreground or into the conscious mind. The progression of stages are: unconscious competence, conscious incompetence, conscious competence and unconscious competence or we may instead begin with unconscious incompetence, and move through the other 3 stages of conscious incompetence, conscious competence and unconscious competence.


Holistic Approaches to Individual Change

Figure 2. Involves attending to behavioral, cognitive, humanistic, and psychodynamic variables in the individual.


Lewin’s Three-Step Model of Organizational Change

Figure 3. Source: Lewin (1951)

Stage 1: Unfreeze

Stage 2: Move

Stage 3: Refreeze

Source: Lewin (1951) Field Theory in Social Science, Harper and Row, New York.


Thanks for your work on behalf of AnyTown University!


Contact Information

Sharon Downs
University of Arkansas at Little Rock
501.569.3217(v/t)
sadowns@ualr.edu

Melanie Thornton
University of Arkansas at Little Rock
501.569.3162
mpthornton@ualr.edu