• Go to the Desktop on the computer(s) that won't print.
  1.) Click the current application icon on the top-right corner of the screen.
  2.) Select Finder
  3) Select Hide Others
• Double click the printer(s) that have an animated printer icon on top
  (the print tray).
• Check to see if there are multiple documents to be printed, and especially for the same document awaiting to be printed multiple times.
• If there is one or more extra documents to be printed, purge/delete the extra one(s).
  1.) Select the file(s) that need to be purged.
  * Hold down the Ctrl key to select multiple documents.
  2.) Select File from the top pull down menu
  3.) Select Purge Documents

Sometimes the documents in the print tray are meant to be printed, but they're too lengthy to print at the present time, or are not top priority. In this case, simply select the document(s) that aren't top priority at the time, and all but the last of the above steps. Instead of purging the print job(s), simply Pause Documents or Pause Printing. This will allow the jobs that aren't top priority to print. *Make sure to unpause the paused jobs once the others have printed.

The best way to avoid the above problem is to tell the people that use the computers to only print once. Commanding a program to print more than necessary will not make the printing of a document more rapid.

The next step in determining what the printer problem maybe is to make sure the Laserwriter 640's (printer) paper tray has paper, and is locked in place. Occassionally, the paper tray in the 640 is not pushed nor locked down after paper is loaded. Slide the paper tray out when the printer is not printing, and push down the tray slowly. Once done, slide the paper tray back into place. The ready light should appear upon completion.

The printers should blink remotely after a paper jam, but this is cannot be guaranteed. Paper jams are to be handled accurately to prevent damage to the printer. Therefore, it is best to contact a staff member who has experience removing jammed paper from the printer's head to counter the situation. It is advised that experienced staff members demonstrate to other staff how to fix paper jams. If there is no other staff member available to help, print from a different printer.

Each row/table of computers has a designated printer. If a writer wants or needs to print from the other printer, be sure to switch the program's default printer back to its original afterward. This is usually done within the remote program by selecting the File pull-down menu, and then Print. The current printer should be shown at the top of the print window, within a pull-down menu.

What if one or both of the printers isn't to be found? In this case, the computer does not see one or both of the printers. You can make it see by automatically finding the printer within the chooser.
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