TechSupport information
The goal of the techsupport group is to share information about IT issues on the UALR campus. Membership in the group is voluntary and is comprised primarily of employees in the Computing Services Department and employees across campus who serve as the primary IT support for a department.
Group members communicate by two primary methods. The first is a list called techsupport. This list is used on a daily basis to pose questions to the group and share any information IT managers would find beneficial. The techsupport list is a closed list.
The techsupport group meets on an as needed basis. These meetings allow members to meet face-to-face and have in-depth discussions about IT issues affecting the UALR campus. Sometimes vendors are allowed to make a presentation to the group and discuss new products or services. Occasionally a department on campus will demonstrate software or tools they use to manage the computers and users in their department.
The monthly meeting might be rescheduled if there is a conflict with an event on the academic calender or if the campus is responding to a major IT issue. Information about the next techsupport meeting is shared via the techsupport list.
Active Directory groups exist to help IT personnel across campus manage the resources in their department. Contact the Help Desk or the Windows Domain Administrator for more information about the functions of these groups and how to request membership.